FAQs

How long will it take for my order to ship?

All orders ship within 2 business days from the date of purchase. Please note that Yard Signs ship within 3 business days from the date of purchase. Business days are Monday through Friday. Our last shipment scan is at 7:30pm CST.

How long will it take for me to receive my order?

Most order will arrive within 5 to 7 business days from the date of purchase. The delivery date of your order will depend on the method of shipment chosen during the check-out process. We offer the following shipping options:

USPS First Class Mail
USPS Priority Mail
UPS Ground
UPS 2nd Day

Will I receive a visual proof of my order prior to shipment?

If you require a proof prior to shipment please let us know via the Notes section during the checkout process. We will use the personalization details you provide with your purchase to quickly make your order. If we have any questions we will contact you for clarification.

I'm not seeing exactly what I need, can I request a custom design?

Yes! We love working with our customers to help them realize their vision for any celebration or special event. Please give us a call and we would be glad to help.

What methods of payment do you accept?

So Sweet Party Shop, LLC accepts payments via Credit Cards (Mastercard, Visa, Discover and American Express) and PayPal.

What should I do if I receive a damaged or wrong product

Please contact us and we will immediately work on getting you a replacement.

Can I change or cancel my order?

I gladly accept returns, exchanges, and cancellations.

Just contact me within: 7 days of delivery

Ship returns back to me within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

I'm just not happy with my order can I get a refund?

Our items are So Sweet, we know you’ll love them! At So Sweet Party Shop, we are committed to providing only the very finest shopping experience to our customers. Our items are handcrafted with love to ensure your happiness with the products you receive from us.

If you are unhappy with any item, please contact us and we will work with you to resolve any issues or issue you a full refund back to your method of paym.