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Customer Service

So Sweet Party Shop
12605 West North Ave #217
Brookfield, WI 53005
Toll Free: 1-877-800-4147
Fax: 1-877-800-4147
Email: service@sosweetpartyshop.com

Payment
So Sweet Party Shop accepts Credit Card (Mastercard, Visa, Discover and American Express) and PayPal.

Shipping
Please allow approximately 2 weeks for construction, plus time for shipping.

Stickers and labels are approximately 1 week production time, plus time for shipping.

All items are can ship via the following options:
USPS 2-3 Day Priority Mail or USPS First Class Mail

**RUSH ORDERS**
A RUSH fee of $10 will be charged for all orders needed sooner than the current production/shipping timeframe. This fee does NOT include any upgraded shipping costs that may be necessary for your order to arrive in time.

PLEASE BE SURE TO CONTACT US FIRST TO MAKE SURE WE CAN ACCOMMODATE A RUSH ORDER. Your order will not be started until AFTER this fee has been paid.

Refunds and Cancellations
Our items are So Sweet, we know you'll love them! At So Sweet Party Shop, we are committed to providing only the very finest shopping experience to our customers. Our items are handcrafted with love to ensure your happiness with the products you receive from us.

If you are unhappy with any item, please contact us and we will work with you to resolve any issues.

I'm sorry, but we are unable to accept returns for personalized or custom products. If you wish to cancel an order, please contact us. A refund will be given if the order has not yet begun production.

Any other questions or concerns, please contact us via email at service@sosweetpartyshop.com or by phone at 1-877-800-4147.

Custom Designs
Looking for a specific design that is not on our website? Please contact us with any special requests.

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